Wherever possible, all fees, taxes and charges associated with the purchase of air travel are included in
Jetabroad's airfare search process. Additional charges may be applied by
Jetabroad
and participating airlines for additional services. Please note, where an airline elects to refund an airfare,
Jetabroad's service fees are non-refundable.
|
Service Item
|
Explanation
|
Ticket refund and cancellation processing
|
Jetabroad
Service Fee
|
|
AUD $100.00
per ticket
|
|
Airline Service Fee
|
|
Varies
|
|
-
Jetabroad
charges a service fee for refunds related to partial or complete cancellation of a reservation
- Many airfares are non-refundable once purchased. A large majority of partially used tickets are non-refundable
- In addition to
Jetabroad's fee, if a ticket is partially or fully refundable, airlines may charge a cancellation
penalty of between 0% and 90% of the fare value of each ticket*. Each airline has a specific cancellation policy specific
to each airfare.
|
• Name change
• Ticket re-issue
• Ticket re-validation
• Itinerary change
• Upgrade
|
Jetabroad
Service Fee
|
|
AUD $33.00
per ticket
|
|
Airline Service Fee
|
|
Varies
|
|
- Any change to a ticketed reservation requires
Jetabroad
to reissue or revalidate the ticket
- Names provided for ticketing purposes must exactly match the first name and surname as they appear on each traveller's passport.
Name change policy varies from airline to airline. Some airlines do not allow name changes at all – so please ensure the
names provided in your reservation match your passport details.
|
Request for a paper ticket where an e-ticket is available
|
Jetabroad
Service Fee
|
|
No Charge
|
|
Airline Service Fee
|
|
Varies
|
|
- Some
Jetabroad
customers prefer a paper ticket to an e-ticket. Some airlines may apply a surcharge of up to $150 per ticket* for a paper
ticket where an e-ticket is available. Each airline has a different policy in this regard.
|
Ticket for collection at airport or city ticket office on departure (referred to as a Prepaid Ticket Advice – or PTA)
|
Jetabroad
Service Fee
|
|
No Charge
|
|
Airline Service Fee
|
|
Varies
|
|
- Airlines generally levy a charge when a customer's reservation requires a ticket to be issued at the point of departure.
Each airline will have a different policy – fees range from $50 per reservation to $150 per ticket*
- Not all tickets can be processed as e-tickets. Consequently, customers should ensure they will be at the address provided
during the booking process should the reservation require paper ticketing. Paper tickets will be dispatched within 1 business
day of reservation by Express Post. Delivery to Australian addresses is generally within 2 business days after dispatch.
Delivery to New Zealand and UK addresses is generally within 5 business days after dispatch. Delivery to other countries
varies from 3 –10 business days.
|
Telephone-assisted bookings
|
Jetabroad
Service Fee
|
|
AUD $33.00
per ticket
|
|
-
Jetabroad
has designed a simple online booking process for international travel. However, you can contact one of our experienced travel
consultants if you require off-line booking assistance. Where it is possible to book a reservation online,
Jetabroad
levies an assisted booking fee for phone or email reservations. Where, for whatever reason, it is not possible to book online,
this fee is waived by
Jetabroad.
|
Expedited delivery of tickets
|
Jetabroad
Service Fee
|
|
Varies
|
|
- Extra courier charges may be levied to expedite delivery of tickets where required. Where a ticket cannot be delivered in
time by Express Post,
Jetabroad
will seek approval from the purchaser prior to levying any additional courier charges.
|
Group bookings
|
Jetabroad Service Fee
|
|
AUD $150.00 for 6 hours, non-refundable
|
|
-
Jetabroad's experienced travel consultants can facilitate your group booking (10 or more passengers) over the phone or by email. A charge is applicable for assistance with respect to quotes and related planning advice. This charge will be offset against the purchase of group travel with Jetabroad.
|
Request for additional invoice for reimbursement/tax purposes
|
Jetabroad
Service Fee
|
|
AUD $10.00
per invoice
|
|
- International airfares do not incur GST/VAT. Your email confirmation serves as a proof of purchase and contains the total
price charged for your booking. Should you require a special invoice (eg. on letterhead), the additional fee applies.
|
|
*Indicative figures only – airline charges are subject to change at anytime
|